Refunds & Returns
Last updated: 19 May 2026
All sales are final
Every order placed with Beamdeal is treated as a final sale. We do not run a change-of-mind, does-not-fit, or general-return programme. Please use the product page, photos, FAQs, and /support to ask any questions before you order. We would rather help you choose than process a return after the fact.
When we refund
We refund only in these exceptional cases:
- Defective on arrival: the product does not work as described out of the box.
- Damaged in transit: visible damage to the product caused by carrier handling.
- Wrong item shipped: you received an item different from what you ordered.
In every other situation, including change of mind, fit, colour preference, or buyer's remorse, the order stands.
Conditions for an exceptional refund
- The product must be unused: no wear, scratches, missing parts, or signs of use beyond unboxing.
- Original packaging, accessories, and any included case or cloth must be returned.
- Raise the request within 48 hours of delivery via /support with photos showing the issue and the shipping label.
How the process works
- Submit the request via /support with order number, photos, and a one-line description.
- We review within 1 business day. If the case qualifies, we reply with an RMA reference and the return address.
- Ship the item back using a tracked service. Write the RMA reference clearly on the outer box.
- On receipt and inspection (within 2 business days), we initiate the refund to your original payment method. Funds typically appear within 5-7 business days depending on bank and gateway.
Order cancellation before dispatch
You can cancel any time before the dispatch email is sent. Submit the request via /support with the order number. Once the parcel is handed to the carrier the order is final.
Common questions
Can I return because it doesn't fit or I changed my mind?
No. All sales are final. We only refund in exceptional cases: defective on arrival, damaged in transit, or wrong item shipped. Please use product photos, FAQs, and /support to ask questions before ordering.
What if my product arrives damaged or defective?
Contact us via /support within 48 hours of delivery with photos of the item and the shipping label. If the case qualifies, we issue a refund or send a replacement at our cost. For visibly damaged parcels, refuse delivery at the door where possible. It speeds up the resolution.
What if my package is lost in transit?
Contact us via /support within 5 days of the expected delivery date. We open a carrier investigation; if the carrier confirms loss we replace or refund. If the carrier confirms successful delivery to the address on the order, the dispute is with the carrier and we cannot refund.
Must the product be unused for an exceptional refund?
Yes. The product must be unused, with original packaging, accessories, and any included case or cloth. Items showing wear, missing parts, or signs of use beyond unboxing are not eligible.
How long until I see the refund in my account?
We initiate the refund within 2 business days of receiving and inspecting the return. Funds land in your original payment method within 5-7 business days depending on bank and gateway.
Can I cancel before dispatch?
Yes. Email us via /support with the order number any time before the dispatch confirmation. Once the parcel is handed to the carrier the order is final.
Contact
Refund requests and status questions route through /support. The form is Turnstile-gated and reaches the same inbox as general support.